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Returns and Cancellations
We aim to provide a smooth shopping experience, but if you’re unsatisfied with your purchase, our return and cancellation policies are designed to assist you.
1. Cancellations:
- Orders can be canceled within 24 hours of placing them. Please contact us at [Insert Email] to request a cancellation.
- Once an order has been shipped, it cannot be canceled.
2. Returns:
- You can return any product within 7 days of delivery, provided it is unused, in its original packaging, and accompanied by a valid proof of purchase.
- Return shipping costs will be borne by the customer unless the product is defective or incorrect.
3. Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days to the original payment method.
4. Exceptions: Products such as essential oils, powders, and cosmetics are non-returnable due to hygiene reasons unless there is a manufacturing defect.